Overview
At Everest Helicopter Tour, we understand that plans can change. This refund policy outlines the terms under which cancellations and refunds are handled for all helicopter tour bookings. By booking a tour with us, you acknowledge and agree to these terms.
Weather-Related Cancellations by Everest Helicopter Tour
If we cancel your flight due to unsafe weather conditions, mechanical issues, or any safety concern at the discretion of the pilot in command, you are entitled to one of the following options:
- Full refund of all amounts paid, processed within 7-10 business days
- Free rescheduling to the next available date within 12 months, subject to availability
- Credit voucher valid for 12 months, transferable to another person
Weather cancellations are determined by our operations team and pilot in command based on real-time conditions in the Khumbu region. These decisions are final and non-negotiable.
Passenger-Initiated Cancellations
If you choose to cancel your booking, refunds are calculated based on the notice period before the scheduled departure:
- 7 or more days before departure: Full refund minus USD 50 administrative fee
- 3 to 6 days before departure: 50% refund of the total tour cost
- Less than 48 hours before departure: No refund
- No-show on the day of the tour: No refund
Private Charter Cancellations
Private charter bookings follow the same refund tiers as shared-group tours. However, because private charters require advance aircraft scheduling and crew allocation, the administrative fee for cancellations 7+ days before departure is USD 150.
Medical and Altitude Cancellations
If you are unable to fly due to altitude-related illness on the day of the tour (confirmed by a licensed physician or our on-site safety assessment), you will receive a 75% refund or the option to reschedule within 12 months at no additional cost. This policy applies only when the inability to fly is confirmed on the day of departure and does not apply to general health concerns reported before the tour date.
Refund Processing
- All refunds are processed to the original payment method
- Refund processing takes 7-10 business days from the date of approval
- Bank transfer refunds may take an additional 3-5 business days to appear in your account
- A confirmation email will be sent when the refund has been processed
Third-Party Services
Refunds apply only to the helicopter tour fee paid directly to Everest Helicopter Tour. Any third-party costs such as hotel reservations, ground transportation, or visa fees are subject to the respective provider's own cancellation policy.
How to Request a Refund
To request a cancellation and refund, contact us through one of the following channels:
- Email: info@everesthelicoptartour.com
- Phone/WhatsApp: +977-9866292204
Please include your booking reference number, full name, and the reason for cancellation. We aim to respond to all refund requests within 24 hours.